false [{"type":"Block","label":"start","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"What is the main reason for your score?"},{"type":"ReceiveOption","param":"topic","options":[{"key":"Service","value":"Service"},{"key":"Price","value":"Price"},{"key":"Communication","value":"Communication"},{"key":"Process","value":"Process"},{"key":"Information","value":"Information"},{"key":"Behaviour","value":"Behaviour"}]},{"type":"For","match":"topic","cases":[]}]},{"type":"Block","label":"comment","items":[{"cardType":"question","cardLength":2,"type":"Say","value":"Thanks for your {answer}. \nWe are sorry to hear this. How could we make this a better experience for you?"},{"type":"ReceiveText","param":"comment"},{"cardType":"nps","cardLength":3,"type":"Say","value":"How easy was it to deal with us?"},{"type":"ReceiveOption","param":"effort_nps","options":[{"key":"0","value":"0"},{"key":"1","value":"1"},{"key":"2","value":"2"},{"key":"3","value":"3"},{"key":"4","value":"4"},{"key":"5","value":"5"},{"key":"6","value":"6"},{"key":"7","value":"7"},{"key":"8","value":"8"},{"key":"9","value":"9"},{"key":"10","value":"10"}]},{"type":"For","match":"effort_nps","cases":[]},{"cardType":"question","cardLength":2,"type":"Say","value":"How could we make it easier?"},{"type":"ReceiveText","param":"effort"},{"cardType":"nps","cardLength":3,"type":"Say","value":"How confident are you that we understood your service requirements and we would meet your expectations?"},{"type":"ReceiveOption","param":"trust_nps","options":[{"key":"0","value":"0"},{"key":"1","value":"1"},{"key":"2","value":"2"},{"key":"3","value":"3"},{"key":"4","value":"4"},{"key":"5","value":"5"},{"key":"6","value":"6"},{"key":"7","value":"7"},{"key":"8","value":"8"},{"key":"9","value":"9"},{"key":"10","value":"10"}]},{"type":"For","match":"trust_nps","cases":[]},{"cardType":"question","cardLength":2,"type":"Say","value":"What was the main reason for your score?"},{"type":"ReceiveText","param":"trust_question"}]},{"type":"Block","label":"cancontact","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"Can we contact you if required?"},{"type":"ReceiveOption","param":"cancontact","options":[{"key":"yes","value":"Yes","badgeId":"","ogKey":"yes"},{"key":"no","value":"No","badgeId":"","ogKey":"no"}]},{"type":"For","match":"cancontact","cases":{"yes":[{"type":"Jump","label":"contact_information"}]}}]},{"type":"Block","label":"finish","items":[{"cardType":"message","cardLength":1,"type":"Say","value":"Thanks for taking the time to tell us about your experience. If your comment requires an action and you've given permission for us to do so, we may contact you."}]},{"type":"Block","label":"contact_information","items":[{"cardType":"message","cardLength":1,"type":"Say","value":"Please provide your name and contact information."},{"cardType":"jump","cardLength":1,"label":"finish","type":"Jump"}],"preventFallthrough":true}] [{"key":5,"value":"Very Satisfied"},{"key":4,"value":"Satisfied"},{"key":3,"value":"Neutral"},{"key":2,"value":"Unsatisfied"},{"key":1,"value":"Very Unsatisfied"}] {"referrerUrl":"https:\/\/asknicely.com\/customer-referral\/?company=Waikato_Regional_Council&utm_source=survey&utm_content=waikato_regional_council&version=cxui&utm_campaign=ansurvey_referral","nobranding":false,"slug":"3dplqbjjz9k0","logo":"\/client\/waikatoregionalcouncil\/logo\/logo_3.png?1663802176","avatar":"\/client\/waikatoregionalcouncil\/avatar\/avatar_1578434356.4618.png","answer":3,"rating":"none","inapp":false,"name":"Warwick","firstname":"Warwick","isFiveScore":false,"questionType":"nps","template":"3","version":4,"reviewlink":"https:\/\/waikatoregionalcouncil.asknice.ly\/review\/3dplqbjjz9k0","disableConfetti":false,"labelLeft":"0 - poor","labelRight":"10 - very good","has_christmas":"0","conversationSlug":"1pwsznfnqfst"} "6Lcj_LAaAAAAANe-IOBMq-mpjtpwJB2Fbqbcnqaz" true false null false